Even though we were on lockdown, Jake was able to make the experience of my new mini an enjoyable one.

Our service adviser, Thom, was really helpful and easy to talk to. He managed to sort out a car for us to drive back home so we could leave our car at the garage to have it fixed. Also kept us informed on what's done and what needed to be done.

they provided good service

Outstanding support & responsive communications

Service carried out quickly and staff always polite and helpful

Pleasant to deal with and efficient.

Smooth & efficient

They went beyond what I expected. They washed the car

They were helpful Cath went out of her way to make it as fun as possible under tge circumstances

Never any problems during visit. Able to wait at premises. Clean car on return.

Great attention from Cath Hill and previously from Sammie Knight

Bradley dealt with any issues and queries so professionally it has definitely encouraged me to stay a loyal mini customer.

Again, can't fault their service. Best car dealers we have ever been with. Highly recommend to anyone

As before, great service

Again, I just find the staff approachable and friendly. Always had good service there and they cleaned me car for me!!

Great salesman - knowledgable, helpful, friendly and efficient.

Always great service from Rybrook

During these times it's difficult but the sales lady went beyond with the experience of getting a new car felt exactly the same

No complaints about service, but unfortunately after 2 visits and replacement of parts, the problem has re-occurred and is now booked in for a 3rd visit. I understand Mini Technical may be consulted to help diagnose the problem.

Simple to book and comfortable waiting area. Still waiting for information on alloy wheel insurance claim which was submitted on the day of service

Everything was carried out as requested I was provided with a courtesey car

Helpful staff, did everything to a high standard, good covid precautions and no surprise ad on charges.

EVERYTHING ON TIME

Cath very responsive and enthusiastic. Very easy to test and then buy

Provided the service I required

Courteous, and kept well informed

Purchase went well under the circumstances

Very satisfied, perfect as always

No problem at all.

Sound advice and delivered ahead of schedule

Date organised to suit me. Çourtesy car ready. Phone call advise MOT complete. What else could I ask for.

Due to cov19...told on phone it might take all day,even with me booking a slot having m.o.t at same time dropped off 8-40am slot 9-30am,so i arranged a lift.Thom was very helpful when i dropped car off said he would have it ready for 1pm and it was.

Jordan was extremely welcoming, friendly and helpful.

Cathy kept me updated all the time. Sending me regular emails. Which I thought was very good.

Fantastic customer service again from Jordan and Thom. The covid protection measures they have in place give me 100% confidence in their duty of care also.

Everything went well, questions answered about the new car was answered so very happy.

Particularly appreciate the car being cleaned even after a relatively small query/problem.

Excellent service team

As above

Completed work much quicker than anticipated

I like the informative videos that are sent through so I am kept informed of the condition of my mini and as to what needs doing

The slight delay on the delivery of my car was fairly frustrating however understandable given COVID delays. Pick up was very easy and seemless.

I have been a customer of Rybrook's for more years than I can recall, I have always received excellent service. My service contact this time was Jordan, he did a great job.

Easy process in difficult times

Everything completed as planned

Bradley was very friendly and helpful from placing the order right through to collecting the vehicle. He was always happy to respond to email queries that I had.

Great customer service

Great service

Same as above and the fault on my keys was rectified so I was able to drive my car away on the same day.

Staff advise good and very helpful