Promptly competed and valeted.

Took car in as both sunroof visors were rattling they knew exactly how to fix

There was no unnecessary period of waiting around. My car was dealt with at the time I had booked her in and the waiting time that I was quoted was exact. Great verbal and written feedback as well as being asked if I would like a video of the process

Hassle free & professional

Great customer service

Car wasn't ready at stated time, had to wait, and it wasn't cleaned.

Kept up to date regularly on progress

Staff are always very helpful and polite

Got the car in very quickly, we're helpful and were not too pushy about additional work that may need doing

Did what I expected

Helpful friendly staff

clear feedback on work that needs doing; video to explain.

Very good customer service, friendly and very efficient.

Great customer service, always keeping me informed of progress and ready as estimated.

had to walk home due to no replacement car

Again friendly staff

Tom and Jake at Rybrook mini worcester are great, they go over and above to help.

Home deliver, no complications very helpful

Brand new Mini picked up in June 2019 with paint missing on passenger door. When rectified paint came off again. Returned to Service and car released with paint still damaged. Car to be returned yet again. All in all, not very satisfactory.

Car delivered on time and works carried out have improved overall car performance

The staff are always very helpful and easy to deal with.

As always, I received excellent service from Rybrook

Quick service. Did their best to solve my issue quickly.

Very efficient and helpful

Just have no hassle when visiting for the service.

The car was not cleaned after my service and no one got back to me, I had to contact Jo in sales to get an answer..( not good enough)...

Ok

Again staff are helpful and courteous. Everything was explained and I was made fully aware of and why any work was required. The staff worked around my time schedule to carry out work.

No complaints. They rang me to tell me what needed doing and how much it would cost. Nice environment in which to wait with refreshments. My car was cleaned and hoovered which is always a nice bonus.

Very professional

Did what you said you would do at the price discussed. Courtesy car also available without any hassle.

Looked at a query I had on car ,in extra charge, win

Efficient staff who always keep me updated with progress.

It was only an MOT but everything was OK. I did have to leave the car all day and the offer of a further check was too expensive in my opinion.

Everything was explained clearly and my car was beautifully clean when I picked it up.

Nice a fast, no hassle.

I had a query about the roof stripes on my car which are deteriorating. This started on the small pieces last year but has spread to all the black stripes this year. I have not had this problem on my previous Minis, all of which had black stripes.

Lovely staff who genuinely care about you and your car Thoroughly professional

Excellent service and good feedback on service results.

Undertook repair in good time and kept me updated

As above plus work was done to a high standard. Not a negative but cheekily hoping that as body work was being done would have been a bonus if my car had been cleaned .

Focused on my needs and time.

As above, good service.

The manager was very helpful and he discounted the price of the service.

As above

Service was completed quickly

Work completed swiftly. I like the video

In terms of service alone, I have been really happy. Thom is the most professional and helpful gentleman I have come across. He is a great asset to the team.

Good prompt service,

Again Adam was the difference in experience. We went into the BMW garage opposite on a number of occasions and their service was terrible, no one spoke to us. If you could replicate Adam's service across your franchise it would all be 5 star.