OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
121 ratings and 58 comments received in the last 90 days.
22 March 2022
Always communicating and keeping us up to date
16 March 2022
Excellent service from viewing to picking up the mini
15 March 2022
Excellent customer service and support from Jake Parfrey & Jolie Poyner
18 February 2022
Everything was so straight forward. The dealership was amazing and even provided me with copious amounts of hot chocolate when there was a delay in me being able to drive home (due to MINI not having the plates set up, this was not the dealership.
15 February 2022
From the day inordered to 'New Car Day' nothing is too much for the team to check or any question to silly to ask. Treated like a VIP.. Amazing team!
14 February 2022
Staff are always very friendly and knowledgeable and we have built up a good relationship over the years
31 January 2022
Very professional team.
15 January 2022
Very knowledgeable and helpful staff
05 April 2022
Amazing
02 April 2022
Friendly efficient service from Jordan.
02 April 2022
Good communication and helpful staff.
31 March 2022
Only had to wait stated time, came back cleaned
29 March 2022
Really pleased, wonder customer service and very friendly
27 March 2022
See above. Seemed to go the extra mile - even gave me a choice of courtesy car (both very nice) as it was a sunny day
25 March 2022
Sorted my problem promptly
23 March 2022
Everyone is very helpful
22 March 2022
Nothing is ever too much trouble. Thom Price is a credit to the company
22 March 2022
Everything was completed on time without fuss to a high standard.
24 March 2022
Sometimes when you visit a showroom you do get a feeling of being pressurised into making decisions and you just want to get out of there. However this was not the case at Rybrooks and we found the staff helpful and friendly.