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Customer Reviews.

service

5

I have been going to MINI at Worcester for several years and always found everything satisfactory. I usually wait for the car during service or MOT in their comfortable waiting area. No problem with everything

02 October 2018

service

2

I mentioned a possible puncture in tyre which I was told was unrepairable after they checked it. When I got the car back from service no air had been put into the tyre and the warning message was still in screen - not valeted in return- usually is

02 October 2018

service

5

Very efficient.

02 October 2018

sales

3

Experience was nowhere near the same has your BMW showroom. I do accept that the mini is a cheaper car than the BMW But it definitely isn’t a cheap car,and I would expect the same level of service which I have experienced in the past at rybrook BMW.

02 October 2018

sales

5

Attentive service throughout

02 October 2018

sales

5

Easy, my sales man Jake was as excited as me. Flowers were a great touch too.

01 October 2018

sales

5

The whole process was easy and I felt looked after throughout it all.

01 October 2018

service

4

Work carried out quickly, expensive for brake fluid change though

01 October 2018

service

5

Staff totally committed to ensuring customer satisfaction. They make you feel that you matter.

28 September 2018

service

5

Problem solves, vehicle repaired

28 September 2018

service

5

Because they kept me informed on progress and extended the courtesy car time of return to accommodate the length of time for the work

28 September 2018

service

5

Just reassurance of knowing my Mini is in good hands

28 September 2018

service

4

All good just forgot to stamp service book

28 September 2018

service

5

Fitted my personalised number plate free of charge

28 September 2018

service

5

Very professional staff, friendly and informative.

28 September 2018

service

5

Because its true

28 September 2018

service

5

Very satisfied

28 September 2018

service

5

Car was collected from home address which was perfect as I was away. I came back to a beautifully clean car with new brake pads!

28 September 2018

sales

5

It was a completely relaxed environment, we were made to feel welcome by Cath who answered all our questions and there was no pressure or time constraint. It was extra special when we arrived to collect the car.

28 September 2018

service

5

easy and efficient good organisation so was dealt with quickly.

23 September 2018

service

5

Jake Parfrey was excellent having gone to other dealerships he was not pushy and just got me exactly what I asked for

21 September 2018

sales

5

This was my 2nd mini the experience of dealing with the staff in all departments they were very helpful. The hole team were very professionable and happy people.

20 September 2018

sales

5

Customer service from Cath Hill and Matt Dunford was great, did everything asked of them, couldn't fault their attitude and customer care.

20 September 2018

sales

5

Every member of the team were polite and welcoming to not only me but my family including my 3 year old daughter who loved paying in the children's area.

18 September 2018

service

3

Had to call asking when mini was being returned, no knowledge of car being returned by you. Dealt with eventually but I don’t like being told that I hadn’t requested the car being returned when I know I did

14 September 2018

service

5

Customer service is excellent.

14 September 2018

service

5

No problems with the car and swift excellent service while i wait

13 September 2018

service

5

Service fitted in quickly

13 September 2018

service

5

Have no complaints. Nice people looked after me.

12 September 2018

sales

5

Amazing service from walking in the showroom to driving way in the Mini. Jake and the team are the best i have ever dealt with and I have had past dealing with other leading manufacturers but nothing comes close

12 September 2018

service

4

Staff were friendly and broken warranty items replaced.

12 September 2018

service

5

never any issues

11 September 2018

service

5

I was completely satisfied

11 September 2018

service

4

Overall good e perimeter again.

11 September 2018

service

5

Great

10 September 2018

service

5

Really friendly and approachable staff.

10 September 2018

service

5

Staff, surroundings, feedback, and coffee all excellent. Job completed inside the time estimate.

07 September 2018

service

5

I like the staff and never have any problems with the car

07 September 2018

service

5

I didn’t have a service but needed to replace a badly cracked windscreen from a large stone thrown up by a car travelling towards me.

05 September 2018

service

5

Excellent as always

04 September 2018

service

4

they need to explain a little better and get more choices to the customer

02 September 2018

service

3.5

The repair was carried out well and I he cost was competitive. I had my car MOT carried out and all checks were made correctly but a perished windscreen wiper was not replaced which surprised me.

31 August 2018

service

5

Brilliant service. The go that extra mile for use.

31 August 2018

service

3

I was left waiting for my car. When I approached the desk my key was there and I think it had been for a while

31 August 2018

service

5

The staff and work carried out were first class.

31 August 2018

service

5

Described what needed doing with prices before starting work

24 August 2018

service

4

Person answering phone was very rude

20 August 2018

service

5

The job was done to a high standard at what i considered to be a reasonable price. Very helpful staff.

16 August 2018

service

5

I received perfect attention to my requirements

16 August 2018

service

5

Friendly, knowledgeable and helpful staff. Work carried out within stated time limit. Courtesy call to inform me that vehicle was ready to be collected.