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Customer Reviews.

service

5

The video is a great idea. It reassures me that my Mini is being properly checked over.

06 September 2017

service

5

As above

06 September 2017

service

5

Efficient

05 September 2017

service

5

Dave Addison is a super asset, he always makes my service visits effortless.

05 September 2017

service

5

Always good service

30 August 2017

service

3

Normally would have marked this much higher but felt that as diagnostics were run then a fault should have been found earlier however all was resolved to my satisfaction in the end and superb customer service from Connor.

30 August 2017

service

5

The Mini had been scraped by another vehicle while parked in the street. When I brought it in for its service the guy from the body shop had a look at it and was able to arrange a cosmetic repair while the car was being serviced.

29 August 2017

service

5

My car was returned with all points addressed and beautifully clean.

29 August 2017

service

5

The technician sent a video of my service which indicated I needed two new tyres - I rang the service dept and they were able to arrange fitting that day - end of warranty check, MOT, new tyres and the car was still ready on time! What's not to like?

26 August 2017

service

5

Job done well

25 August 2017

service

4

Same as 1

23 August 2017

service

5

There were no problems just straight forward service, I have been having problems with the battery due to low mileage and they charged it overnight for me, no charge.

22 August 2017

service

5

Dave Addis on the service desk went Abu e and beyond to ensure I got the best deal in some new tyres. Never pushy always pleasant

22 August 2017

service

5

Did what they said they would do

22 August 2017

service

5

as above

22 August 2017

service

5

Service was a breeze, and no extras to pay!

22 August 2017

service

5

I always wait onsite and the facilities provide everything i need to work whilst I wait. Great coffee and free WiFi

22 August 2017

service

5

Friendly

21 August 2017

sales

5

Cath Hill was efficient, cheery and a pleasure to deal with. She answered all our questions and was very helpful and I am sure would continue to be if we contacted her post sale.

20 August 2017

service

5

As above

20 August 2017

service

5

Good customer care. Waited and was well looked after. Free coffee , wifi and biscuits !

16 August 2017

service

5

Staff polite and curtious, refreshments offered.No waiting around.Car ready when they said it would be.

16 August 2017

service

4

See response to 1. The only negative was the receptionist (BMW) outside core hours the service is POOR. Phone not answered quickly, disinterest in helping you etc

16 August 2017

service

5

Really nice and efficient team.

15 August 2017

service

5

everything happend as described, staff were courteous and kept me informed at all times

15 August 2017

service

5

See above

11 August 2017

sales

5

There was no pressure over the decision to purchase. I was able to take as much time as I wanted to ensure I selected the right model for me and the right 'add ons'. After the car had been ordered, nothing was too much trouble - personalised plates!

10 August 2017

service

5

The service I recieve is always 100%

08 August 2017

service

5

The service staff are always polite and efficient and keep you well informed. Couldn't fault them.

08 August 2017

sales

4

Jo was friendly and kept us well looked after, without too much pressurised sales patter.

06 August 2017

sales

5

Everything done at ease,no information missed out

02 August 2017

service

5

Happy with service always do their best to accommodate

31 July 2017

service

5

Tried very hard to help

31 July 2017

service

5

Every thing is just so easy and simple every time. I always get a call back whenever I need one, the staff are always helpful and my questions/bookings are always dealt with efficiently.

31 July 2017

service

5

The service team spoke to me before completing any work and talked through all the cost and process. The man dealing with me was extremely professionally, helpful and polite. He even made me a coffee to have as it was 7.15 and was waiting for a lift.

29 July 2017

service

5

I cannot fault anything in the way of service given by all members of staff

29 July 2017

service

3.5

I was given a time when the mini service would be completed, and when I got the car was not ready, as it was still waiting to be washed - and I didn't have time to wait. The manager was good and said I could bring it back at any time for the wash.

28 July 2017

service

5

I'm kept fully informed from the moment I drop off my car to the time I come to pick it up again. No hidden surprises and costs. The video informing me that everything is in good working order is clear to understand and reassuring.

27 July 2017

service

5

Constant communication during the time the car was in for service .

27 July 2017

sales

4

Everyone made us feel quite special. There was a mark (scratch) on the interior of the car which won't come off. Jake was a good sales person and fun which was the right tone for Mini.

26 July 2017

sales

5

Lovely environment, high end feel but very family friendly too.

25 July 2017

service

5

Did what they said they would when they said they would

25 July 2017

service

5

Easy to book, ready for the time I asked very efficient

24 July 2017

service

4.5

Excellent, if a little pricey, service.

22 July 2017

service

5

It was straightforward and convenient

22 July 2017

service

5

Did everything you said in a quick and efficient manner.

21 July 2017

service

5

Friendly, efficient service - what's not to like!

21 July 2017

service

3

Gear change problem not resolved.

20 July 2017

sales

5

There was always someone looking after us and helping.

18 July 2017

service

5

Nothing too much trouble.