OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
145 ratings and 93 comments received in the last 90 days.
11 April 2024
Thomas Mullen provided great customer service from the moment we walked into the showroom. He was informative, arranged a test drive immediately and was attentive without being pushy. We visited to look at the Countryman and left totally convinced.
10 April 2024
I have used this mini centre now for 3 car purchases, I go back to them as always efficient and reliable
30 March 2024
Very easy and smooth transaction, great service from James Noyce who is knowledgable and committed to a great handover and purchase experience
30 March 2024
Michaela from the Worcester mini depot very professional!
28 March 2024
5 stars! I arrived at site (I live an hour away) and my new car had an emergency recall. In return they insured me on a courtesy car and personally delivered it to my address, brilliant service!
28 March 2024
Thomas Mullen was lovely and kept me informed of delivery date. He was very helpful and informative when my car arrived explaining all the new additions.
27 March 2024
Michaela kept me updated throughout the whole process which is very reassuring. The little touches on collection were so lovely as well.
26 March 2024
James and all the members of staff we came into contact with were amazing
26 March 2024
100% satisfaction from the time we walked in. We came in in very difficult circumstances, my husband to be had been diagnosed with multiple brain tumours and the service we received from James and Liam was first class .
19 April 2024
Excellent service
17 April 2024
Excellent client communication. Did exactly what they said they would do and on time. Dealing with Emma Gatfield was a pleasure
15 April 2024
Good service
15 April 2024
Repairs all fixed and checked
15 April 2024
Service received was brilliant. The only downside was that our courtesy car was a 3 door convertible, which was very difficult with a 3 week old baby.
15 April 2024
Team was incredibly helpful and polite. I could not fault them.
14 April 2024
Polite staff surroundings nice
13 April 2024
Great service reception, easy handover, great comms kept me informed on the work being undertaken
13 April 2024
Again, Thomas is wonderful. He is so patient with all my questions. As someone who doesn't know a lot about cars, he walks me through every step and makes sure I understand. Absolutely brilliant.
11 April 2024
Always Treated as a valued customer.
13 April 2024
Welcomed